Refund policy

Refund & Return Policy

Effective date: August 7, 2026

Thank you for shopping at Velore Beauty. We take pride in the quality of our magnetic lashes and want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before initiating a return.

1. 30-Day Satisfaction Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

2. Strict Hygiene & Safety Policy (Non-Returnable Items)

Due to strict federal health, safety, and hygiene regulations regarding cosmetics and eye-area products, we cannot accept returns, issue refunds, or exchange any products that have been opened, unsealed, tested, or used.

  • Final Sale: Once a magnetic lash box has been unsealed or the lashes/eyeliner have been used, they are deemed final sale and are strictly non-returnable for health and sanitation reasons.

  • This policy protects all our customers by ensuring that no one ever receives a pre-owned or contamination-prone cosmetic product.

3. Damaged or Defective Items

We thoroughly inspect every product before it ships out. However, if your item arrives damaged, defective, or incorrect, please inspect your order upon reception and contact us immediately.

  • You must notify us within 48 hours of delivery at [insert your support email, e.g., support@velorebeauty.com] with clear photos of the damage or defect.

  • Upon verification, we will gladly issue a free replacement or a full refund.

4. How to Start a Return (Unopened Items Only)

If your product is entirely unopened, unused, and within the 30-day window:

  1. Contact our support team at [insert your support email] with your order number and reason for return.

  2. If your return is accepted, we will provide you with instructions on where and how to send your package.

  3. Please note: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

5. Refunds (If Applicable)

Once your returned item is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days (typically 5–10 business days, depending on your bank).

Questions?

If you have any questions regarding our return policy, feel free to reach out to our 24/7 support team.